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Order Policy

Order Notifications:

Waiting is always the hardest part, and we know you are anxious to get your order. We make the wait a little easier by staying in constant communication with you through the whole process. You can expect to receive the following emails from us…

  • An automatic confirmation email after you place your order
  • An email informing you that your item is awaiting shipping
  • An email containing your tracking information once your order has shipped

If you are still sitting on pins and needles, you can log into your account at any time to check the status of your items.

If you order several items, you may receive multiple packages. We will provide you with the shipping information for each one so there is never any confusion.

Your Contact Information:

We love each and every one of our customers. We occasionally need to reach out to you about the details or shipping of your order. An email and phone number are required for every order. Before submitting your order, confirm that all of your contact information is correct and does not contain any errors. Unfortunately, emails are sometimes caught in spam filters. Please add info@everythingformals.com to your email contacts to be sure you are getting all the latest details about your items.

Stock Availability:

We offer the widest selection of in-stock dresses you will find anywhere. While nearly everything featured on our site can be shipped to you in 2-7 business days, please understand that all of our products are subject to availability.

Processing:

Once you have ordered your dream items, we know you cannot wait to receive them. That is why we work hard to ship orders as quickly as possible.

To ensure you receive your order as soon as possible we use the following schedule to process orders…

  • Orders placed Monday - Friday, before 2 PM CST: Processed next business day
  • Orders placed Monday - Friday, after 2 PM CST: Processed within 2 business days
  • Orders placed Friday after 2 PM or on the weekend: Processed the following Monday

Special Orders:

We are thrilled to offer Special Order dresses in addition to our in-stock items. These dresses are both beautiful and designed especially for you. Since these dresses are not in-stock and are created specifically for you, they require an 8-12 week completion time. When we process your order, we will email you an estimated delivery date. However, due to the custom nature of these dresses, once the order is submitted to us, the order cannot be cancelled, returned for store credit, or exchanged.

Pre-Orders:

To keep you at the peak of fashion, we occasionally offer items that are in production. Though these items are not available for shipping yet, they will be very soon. When we process your order we will provide you with an estimated shipping date. However, availability dates of pre-order items are subject to change. Rest assured we will stay in close communication with you so you know just what to expect. Pre-order items are in high demand, and we work hard at processing your order, any pre-order that is canceled after order placement will be subject to our cancellation policy.

Order Cancellation:

Picking just one amazing dress or accessory can be difficult, and we understand that sometimes you change your mind. Orders that have not been shipped can be canceled with a cancellation penalty of 55%. However, once an order has been confirmed and shipped, there are no cancellations. Once shipped, if you want to exchange or return item for store credit, please refer to our return policy. If a customer chooses to refuse a delivery, a restocking fee of up to 50%, plus shipping fees, will be charged.

Sales Tax:

All of our items are shipped from the Chicago area; therefore, Illinois sales tax must be applied to any orders shipped within the state of Illinois.

Methods of Payment:

Paying for your new dress, accessories or other items should be the easy part. We are happy to accept Bank Transfer/Deposits, Money Orders (Western Union or Money Gram), PayPal, and all major credit cards (American Express, Diners Club, Discover, JCB, MasterCard, and Visa); however, we are not able to accept personal checks or cash on delivery.

Credit Card Payments:

When using a credit card with Everything Formals, your card will be charged immediately when you place your order. If you cancel the order prior to shipping, it may take 7-10 business days for the bank or credit card company to release your order amount, less the 55% cancellation fee, back into your account.

All orders are subject to credit card verification. To make this process quick and easy, please enter all of your billing information exactly as it appears on your credit card statement. Errors will delay the processing of your order, may affect availability, and we will need to contact you for additional information or request that you use another form of payment.

PayPal Payments:

PayPal is a fast, free way to send secure payments online. For more information on the service, or to sign up for an account, please visit www.PayPal.com.

When using PayPal your account will be charged for the total amount immediately when you submit your order. If your PayPal account is linked to a credit card or bank account, your payment may be funded from any connected accounts in the event that there are not enough funds available in your PayPal account balance.

Other Payment Options:

If you would like to use a money order (Western Union or Money Gram), or Bank Transfer/Deposit to pay for your order, please begin by adding all of the items to your shopping cart. Then, enter your shipping and contact information as normal. You may then go to the “Order Confirmation” section on the Secure Check Out page. Choose the desired payment method in the “How Would You Like To Pay?” section and upon order submission you will receive instructions on how to proceed with payment. Unfortunately, we are not able to ship items until your order is paid in full or hold items that are awaiting payment.

International Customers:

At Everything Formals we love shipping our gorgeous dresses and other items across the globe. We recommend that international customers use PayPal to purchase items. This allows us to process and ship your order as quickly as possible. However, we also happily accept all major credit cards for international orders, though we may need to contact you to request additional information. International orders that are paid by credit card are subject to manual verification and may delay the processing of your order by up to 2 business days which could result in availability issues.

Store Credit:

Store credit with Everything Formals is like a little bit of glamor just waiting to come home to you. Best of all, our store credit never expires, so it is always there waiting for you when you find something you love. Store credit may be used for any item on our site, and any remaining balance will carry over for another purchase as non-refundable store credit. However, items purchased with store credit are final sale and cannot be canceled, refunded or exchanged after the order has been submitted.


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